About this event
Digital has fundamentally altered consumer expectations across all touchpoints, including the role of physical stores, and the Covid-19 pandemic has also accelerated the overall shift towards digital technologies. Today’s consumers are not just looking for products; they want experiences, both online and in physical stores. Consumers expect retailers to deliver the same product assortment, product information and rapid delivery in-store that they get online. To remain competitive, retailers must invest in digital store technologies that improve both customer experiences and store operations.
During this virtual event, we will be discussing how digital in-store technology and innovation creates value for both customers and retailers by:
- Providing a personalised shopping experience
- Optimising store operations and productivity
- Enhancing the in-store customer experience
We are delighted to be joined by:
· Jennifer Roebuck, Chief Customer Officer at Ted Baker, and
· Marcus Fox, Group Managing Director at iD Agency
Hosted by
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External speaker
Jennifer Roebuck Chief Customer Officer @ Ted BakerE
Jen joined Ted Baker as a Non-Executive Director in October 2017 and became Chief Customer Officer on 1 April 2020. She is a consumer marketing and digital commerce expert with more than 20 years’ brand, digital and consumer experience.
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External speaker
Marcus Fox Group Managing Director @ iD AgencyE
Marcus leads the iD Agency Group, in addition he has pioneered the launch of and oversees Agile Retail - a flexible, contemporary set of services created to enable brands and retailers to make physical and temporary stores successful again.
British Retail Consortium
Our mission is to make a positive difference to the retail industry and to the customers it serves.As the go-to trade association for UK retail businesses, our mission is to make a positive difference to retail, its customers and the community, today and in the future, by by influencing change and delivering member value through our communities, networks and the development of retail's next gener
