Zammad for Internal Services – From IT Tickets to HR Requests

Whether it’s IT, HR, facility management, finance, or office management: In many companies, internal service requests are scattered across numerous channels. What starts small quickly becomes overwhelming—especially when responsibilities are unclear, information gets lost in email threads, or requests have to be forwarded manually.

In this demo webinar, we’ll show you how to establish Zammad as a central internal service hub. Learn how to consolidate requests from all departments in one place, automate processes, and make them transparent for both employees and service providers alike.

The focus is on typical internal service areas such as:

• IT and Technical Support: Record, prioritize, and resolve issues, access requests, and technical concerns in a structured manner
• HR and People Operations: Centrally handle employee inquiries regarding onboarding, documents, absences, or internal processes
• Facility and Office Management: Efficiently coordinate reports, orders, repairs, and organizational matters
• Finance, Legal, and Procurement: Manage internal requests in a traceable manner and collaborate across departments without losing information

See Zammad in action and discover how a comprehensive helpdesk system makes internal service processes more transparent, efficient, and scalable.

Of course, we will also leave enough time at the end for your questions and professional exchange.

We look forward to seeing you there!