🚀 How to make self-service the go-to customer service channel for your online customers

🧐 Today’s brands and businesses go to great lengths to share relevant and valuable information with their online customers (opening hours, returns policies, shipping times…), essentially helping them ‘help themselves’ to useful information. And yet, customers still default (perhaps by habit?) to traditional contact channels to get answers to the most basic questions.

🤔 How can we boost customer autonomy online and encourage them to use customer self-service solutions (Help centre, chatbot, etc.)? How can we encourage a shift in behaviour to make self-service the ‘go-to’ support channel, so that agents can focus their attention on more complex issues?

👉 During this webinar, we’ll share top tips from over 140 successful self-service implementations for getting your customers to help themselves—rather than picking up the phone or sending an email when they need help.

We’ll focus specifically on:

• Delivering a customer experience that makes your customers want to self-serve at all times
• Developing knowledge base content that drives high CSAT scores
• Making self-service solutions accessible and effortless
• Encouraging a self-service mindset and culture within your organisation

🗓 Save the Date:  Wednesday 27th January at 11 am GMT

💡 Not available? You can still sign up to access all the content on-demand.

This webinar will be presented by Sam Bowden, Self-Service Advisor at Smart Tribune