About this event
In times of crisis, change feels urgent and unavoidable. But in today’s uncertain landscape, transformation is less about “change or die” and more about making the right moves at the right time. For many leaders, the hardest part is deciding what to do next. How to prioritize opportunities, minimize risks, and move forward when the future feels unpredictable. The cost of doing nothing is real: indecision leads to stagnation, missed opportunities, and organizations falling behind competitors who act with focus and clarity.
In this 30-minute live, interactive webinar, transformation leader Heather Figallo (former leader of Transformation at Southwest Airlines and Vueling) joins Manyone’s Guido Woska to share her perspective on how organizations can turn uncertainty into opportunity. Instead of seeing transformation as a massive, abstract undertaking, Heather will advocate for making progress in small, actionable steps that compound into long-term growth. She’ll uncover how to connect vision with daily reality, engage teams, and make transformation a growth strategy, not just a reaction to crisis or disruption.
Key takeaways:
Join us for an insightful conversation and an open Q&A.
Hosted by
Guido is Chief Commercial & Client Officer (CCO) & Global Executive Partner at Manyone. With 20+ years of experience at the intersection of strategy, design and technology, Guido works with global brands to deliver sustainable experiences that translate into loyalty and business impact.
Heather is a global executive in customer experience and transformation with leadership roles at Vueling Airlines and Southwest Airlines. She has delivered award-winning innovations in digital transformation, service design, and cultural change, driving both customer loyalty and billion-euro business results. Heather holds an Executive MBA from ESADE and has been recognized with honors, including the OPEX Best Digital Transformation Initiative (2025) and the IDEA Gold Award for Service Design.
Manyone is a strategic design consultancy. We're here to help transform and reimagine businesses by seamlessly blending strategy, creativity, and technology.