Surfboard invites you to their event

Making live channels work for your customers and your team

February 01, 2023 12:00 (GMT)
About 30 minutes

About this event

Surfboard and Intercom are delighted to announce our joint webinar: "Making live channels work for your customers and your team".

Surfboard founder and CEO Natasha Ratanshi-Stein will be joined by guests Eric Fitzgerald, Customer Support Manager from Intercom and Holly Trevena, Customer Operations Team Lead from Cuckoo to discuss how to make live channels work for support teams and their customers.

Some of the topics we will be discussing are as follows:

  • Deflection success from automation
  • Increasing adoption of live chat
  • Changing customer interaction behaviours
  • Organising your internal team to make live channels successful

Sign up to join us on the 1st of February at 12.00pm for some invaluable lunch time insights.

Hosted by

  • Team member
    T
    Natasha Ratanshi-Stein CEO @ Surfboard

    Founder & CEO of Surfboard. Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, I was a venture capitalist after starting my career at Goldman Sachs.

  • Guest speaker
    G
    Holly Trevena Customer Operations Team Lead @ Cuckoo

  • Guest speaker
    G
    Eric Fitzgerald Customer Support Manager @ Intercom

Surfboard

Surfboard

Surfboard provides simpler, faster and fairer team scheduling software for customer support and operations teams.

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