About this event
You’ve conducted customer service surveys, analyzed the data and shared the results, so why hasn’t anything changed? The struggle to build a culture that truly focuses on the customers’ needs can seem elusive. The good news is that creating a customer-centric culture doesn’t need to be complicated but it does require commitment from leaders and employees.
Every employee contributes to customer trust, loyalty and satisfaction, some directly, some indirectly. From customer-facing positions to those with no direct customer contact, every role counts. We’ll talk about ways to empower your workforce to be inspiring, engaged brand ambassadors. Join us as we discuss behavioral strategies for building a customer-centric organization.
During this webinar, learn how to:
• Get a read on your current company culture
• Empower employees to operationalize customer empathy
• Make employees brand ambassadors
• Create a hiring plan that supports your culture plan
Our simple assessment, tailored reports, and dedicated coaching capabilities empower HR and business leaders to continuously grow, develop, and inspire their workforce. This goes far beyond the hire—we’re a reliable and accessible partner throughout all stages of the employee lifecycle.
