What the Data Tells Us: AI’s Impact on CX Today and Tomorrow

Join us for an engaging conversation exploring the results of our groundbreaking "The Future of AI in Customer Experience" white paper. This webinar will unpack the key insights uncovered in our research, diving deep into how AI is reshaping customer experience today—and what the future might hold.

During this session, we’ll discuss:

• Surprises (and non-surprises) in the data: What do industry leaders really think about AI’s impact on CX?
• Challenges in implementation: From team alignment to tech adoption, what’s slowing us down?
• Future opportunities: How can AI enhance the human side of CX while driving efficiency?

Our panelists—each of whom contributed to the white paper—will share their candid reactions, personal experiences, and actionable advice for CX professionals navigating AI adoption. Join us to hear perspectives from:

• Sarah Caminiti: https://www.linkedin.com/in/sarah-caminiti-5827b784/
• Erica Clayton: https://www.linkedin.com/in/e-clayton/
• Ashley Hayslett: https://www.linkedin.com/in/ashley-h-28737710/
• Kenji Hayward: https://www.linkedin.com/in/kenjihayward/

If you’re curious about what’s working, what’s next, and how to stay ahead, this webinar is for you. Don’t miss this opportunity to learn directly from leaders shaping the future of AI in customer experience.