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Improving Workforce Culture and Patient Experiences for Black Women: A Case Study of Grady Health System’s Mother-Baby Unit

About this event

Join us on May 17 from 1:30 to 2:30 pm ET as Nicole Lescota, RN, VP of Women’s Services, and Michele Pirkle, VP of Patient Experience, of Grady Health System discuss their journey to improve maternal health equity for black women. They will discuss how they focused their maternal health equity efforts by prioritizing the needs of their staff.  They will share how they built trust among colleagues, explored cultural differences and created a series of cumulative pieces to improve both workforce and patient experiences for black women.

Hosted by

  • Guest speaker
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    Tejal Gandhi Chief Safety and Transformation Officer @ Press Ganey

  • Guest speaker
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    Nicole Lescota RN, VP of Women's Services @ Grady Health System

  • Guest speaker
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    Deirdre Mylod

  • Guest speaker
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    Michele Pirkle VP of Patient Experience @ Grady Health System

  • Guest speaker
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    Casey Abner

Press Ganey

Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the pa...