Press Ganey High Reliability Learning Series: Improving Patient Experience Through Reliability

A high reliability organization is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity. When we call someone or something reliable, we mean that they are consistent and dependable - always using tools, practices and processes - every time, every patient, every interaction. As care providers have pledged to "First Do No Harm," it is critical to first keep patient safe. Patient safety is a precondition to a positive patient experience.

Join Press Ganey's Chief Experience Officer, Chrissy Daniels, MS, and Senior Vice President of Safety and Reliability Solutions, Carole Stockmeier, MHA, as they explore the important connections between safety, reliability, and the patient experience.