About this event
Retail & eCommerce Customer Service leaders are facing unprecedented times. We are nearing retail’s most important moment of the year, the holiday season, and the customer service model that has worked in the past will likely need to be reconsidered. Join Krista Mathews, CCO at Overstock.com as she shares her thoughts on:
Moderated by Scott Beechuk Partner at Norwest Venture Partners
You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant can speak with your customers in a natural tone, answer questions without delay, and deflect calls to autonomously resolve customer issues quickly.
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