About this event
The current economic environment is requiring every company to rethink their customer service plans. Whether it’s higher call volumes or an inability to meet customer service demands with reduced agent capacity, many customer service leaders are going back to the drawing board to rethink their customer service strategy both from a people and technology perspective. Join us in a panel with some of the industry's most influential customer service leaders to hear how they're advising their organizations to adapt to a new normal.
We’ll discuss:
- Best practices for leading your customer service organization through change
- Planning for the unpredictable to maintain high customer satisfaction
- Benefits of AI and automations in getting back to normal faster
Featuring:
- Head of Viewer Experience at Hulu
- Head of Customer Operations at Square
- VP Customer Experience at Freshly
- SVP Automation at UnitedHealth Group
- Led by Gadi Shamia CEO & Co-founder of Replicant
- Moderated by Scott Beechuk Partner at Norwest Venture Partners
Replicant.ai
Bring always-on, elastic call center capacity to every customer experience with voice AIYou can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant can speak with your customers in a natural tone, answer questions without delay, and deflect calls to autonomously resolve customer issues quickly.
