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2022 CX Trends Report: A Guide for Retail Marketing Innovators

About this event

Covid-19’s impact on brands is becoming clearer every day: customer loyalty is low and the cost of acquiring new customers is high. Marketers need to focus on creating and sustaining engagement with each and every customer. Acquia’s latest customer experience trends report – “Deliver a Modern Digital CX: A Guide for Marketing Innovators” – explores global and regional shifts in marketing and consumer expectations about CX based on surveys of over 8,000 global consumers and 800 marketers.

In this webinar, Acquia’s VP Marketing, EMEA, Tom Bianchi, unpacks the report and pulls out critical learnings and take-aways. You will also hear how the world's leading retail brands like Clarks and J.Crew have implemented martech over the past year in fundamental, business-impacting ways.

Key takeaways:

- Global trends in the adoption of CX and marketing technology with a focus on Digital Asset Management

- How organizations are pivoting their CX strategy in a post-pandemic world

- A behind the scenes look at the martech being used by global retail brands


Paul Skeldon, Editor - InternetRetailing

Tom Bianchi, VP Marketing EMEA - Acquia

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  • Team member
    RetailX .

    RetailX’s research covers the retailers and brands, sectors, markets, tools and people in multichannel retail and direct-to-consumer digital commerce. Our content is published with the help of our media partners InternetRetailing,Tamebay & EDelivery


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