About this event
The global Customer Support Software market will reach $24.6 billion in 2026, driven by the emergence of new AI-assisted product offerings. These new, evolved systems promise a glimmer of hope for Triple Play operators, who should see a $3.5 billion annual reduction in churn, attributed to these next-gen software products.
I am leading Rethink TV's forecasting division, as well as writing for Faultline. I was the founding editor and main contributor of Rethink IoT (Riot).
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