Peers in Payments: Subscription Edition ft. Dollar Shave Club & Immunotec

A candid peer conversation with leaders from Dollar Shave Club and Immunotec on what's really behind their decline rates, which fixes moved the needle, and what they'd do differently.

Most subscription businesses put enormous energy into winning customers over. But there's a quieter problem that shows up in almost every subscription business at some point: customers who were happy, had no intention of leaving, and churned anyway.

Dollar Shave Club has been there. So has Immunotec. In this session, leaders from both companies sit down with Revaly for an honest conversation about what they found, what they changed, and what they'd do differently. The kind of conversation that usually only happens behind closed doors.

If you run a subscription or direct selling business and you’ve ever looked at your churn numbers and thought "something doesn’t add up" — this one's for you.

What you'll get out of this:

• What the Dollar Shave Club and Immunotec actually changed — and the results they saw
• The type of churn that's easy to miss in your data (and how to spot it)
• What worked, what didn't, and what they wish they'd done sooner
• Questions worth asking your own team after the session
• How peers at other subscription businesses are thinking about this problem

Hosted by Revaly - learn more at revaly.co