about-me variable
Rocket.Chat invites you to their event

IN THE DARK: How to prepare your customer service for the next Facebook and WhatsApp outage

About this event

On October 5th, the world went silent for 6 hours. 🤐

The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE!


What did this mean for customer support teams?

Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.

Join us for our next online session to find out how and why organizations should introduce and optimize their omnichannel customer service efforts instead of depending on "the world's most popular social media platforms".

About the event:

📅 November 24th

⏲ 5 pm CEST | 11 am EST

📍 Online

⏺ Every registrant will get the webinar recording by email, so register even if you can't attend live.

Hosted by

  • Guest speaker
    Bert Moons Solution Engineer @ Rocket.Chat

    Bert is an open source enthusiast that likes to work with a customer to understand their needs. He uses his technical background and his functional experience to deliver product value to address these needs.

  • Guest speaker
    Renato Becker Omnichannel Product Manager @ Rocket.Chat

    Renato experienced different development positions throughout his career in software engineering until he realized that he was a product person and that this is the universe he belongs to. Escalating a product and making it a reference in the market are what motivate him every day.

  • Guest speaker
    Marina Hudek Head Of Product Marketing @ Rocket.Chat

    Marina is a product marketing enthusiast with a focus on customer engagement and customer service. By following CX trends and talking to customers about their challenges, needs, and use cases her goal is to help internal teams unlock new opportunities.


The communications platform that puts data protection first

Rocket.Chat is a communications platform that enables real-time conversations between colleagues, with other companies or with your customers. It does everything other platforms do, except exposing your data.