About this event
Earlier this year, the Shippo team surveyed over 1,000 e-commerce consumers to find out what they want from their e-commerce returns experiences. The results, published in our 2022 E-commerce Returns & Exchanges Report, offer a holistic picture of how growth-oriented merchants should be thinking about their policies.
Join industry experts from Shippo and Loop for an in-depth conversation covering what we learned from our survey results, the ultimate business impact of e-commerce returns and exchanges, and how to align your returns experience with what today’s consumers expect.
You'll get a better understanding of:
- How consumers really feel about e-commerce returns
- How to incentivize exchanges over returns
- New ways to leverage your returns experience to delight customers
Hosted by
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Guest speaker
Miriam Tremelling Sr. Director of Product Marketing and Content @ LoopG
Miriam is passionate about all things commerce, tech, logistics, and B2B, with 15+ years in Marketing. Prior to Loop, she spent time in various Product Marketing, Content, and Marketing Strategy leadership roles at Inxeption, Partnerize, and Pixlee.
Shippo
Ship smarterShippo gives eCommerce brands all the tools they need for enterprise-level shipping. Get connections with all major carriers, on-demand rates, automated rate optimization, label printing, tracking & returns. It's everything you need to manage your customer delivery experience in a single platform.
