About this event
Looking for ways to improve your customer service? Fret not because in this webinar, we will discuss everything you need to know about Chat Response Rate!
Topics to be covered are:
- What is Chat Response Rate?
- Why is good Chat Response Rate important?
- How to use Chat effectively and calculation of Chat Response Rate
- How to check your Chat Response Rate on Shopee App and Seller Centre
- What is Chat Broadcast and who is eligible to use it?
- How can you use Chat Broadcast to direct more traffic to your shop?
- How to create a high-quality Chat Broadcast
- How to measure the performance of your Chat Broadcasts
See you there!
Hosted by
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Team member
Bryan ChewBC T
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Team member
Nurul Ashikin Binti ZakariahNB T
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Team member
Nicholas Gan Senior Associate @ ShopeeNG T
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Team member
Shu Min Lim Seller Education Team @ Shopee MalaysiaSL T
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Team member
Faezah Farhana ShopeeUni Trainer @ Shopee Malaysia Sdn BhdT
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Team member
Shopee Malaysia Shopee MalaysiaT
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Team member
Jackson Wong ShopeeUni Team Lead @ Shopee Malaysia Sdn. Bhd.T
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Team member
Atika Sikun ShopeeUni Trainer @ Shopee Malaysia Sdn BhdT
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Team member
Queeny See ShopeeUni Trainer @ Shopee Malaysia Sdn. Bhd.QS T
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Team member
Zoan Chan Shopee Uni Trainer @ Shopee MalaysiaT
Shopee Malaysia
SHOPEE MalaysiaShopee is the leading e-commerce platform in Southeast Asia and Taiwan. We provide customers with an easy, secure, and fast online shopping experience through strong logistical support. Shopee has a wide selection of products.
