Retail & Hospitality Inspiration Sessions 2026

Many organisations in retail and hospitality have already implemented workforce systems.

But after go-live, a different challenge begins.

Operations are running. Schedules are created. Data is available.

Yet many teams still ask:

• Are we using this to its full potential?
• Why does optimisation still feel difficult?
• How do we balance efficiency with employee experience?

The Retail & Hospitality Inspiration Sessions are designed to answer those questions.

This is not a product webinar series.

It’s a practical, advisory-led series focused on how organisations actually operate — and how to improve that.

Across four short sessions, we explore how to move from:

Operational → Optimised → Strategic → Future-ready

What you’ll get

Each 30–40 minute session includes:

• Practical insights from real retail & hospitality environments
• Examples of what works (and what doesn’t) after implementation
• A short customer conversation
• Clear takeaways you can apply immediately

The sessions

May 20

Turning Workforce Systems into Operational Value

We’ve gone live — so why aren’t we seeing the value yet?

June 17

The Human Side of Workforce Optimisation

How do we optimise without damaging the employee experience?

July 15

Forecasting Demand: Turning Uncertainty into Advantage

How do we turn workforce planning into a strategic advantage?

September 2

Future-Ready Workforce Strategy

What does a future-ready workforce actually look like?

Who this is for

This series is designed for leaders in retail and hospitality responsible for:

• Operations
• Workforce planning & scheduling
• HR / people strategy
• Labour cost and productivity

Particularly relevant for large, multi-location organisations looking to move beyond stabilisation toward optimisation and workforce strategy.

Speakers

Hosted by Jenny Ellis, with sessions led by:

• Stephanie Maria Germain - Solution Architect
• Jason Francis - WFM Industry Principal
• Carl Thomas - Retail & Hospitality Industry Principal
• Erin Oldershaw - EVP Advisory Services & Customer Training

This series is designed so you can join a single session or follow the full journey — depending on what’s most relevant to you.