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Smart Tribune invites you to their event

πŸš€ E-commerce Customer Service Automation with Chatbots

About this event

"The key to improving customer experience and reducing live call volume lies not in adding or updating channels, but rather in the distinct shift in service strategy" πŸš€


With increased competition and alternatives just one click away, excellent customer service is no longer optional but has become a fundamental requirement for every e-commerce business to stay competitive in this new digital landscape.

Customers want answers fast and they want to be able to find them on their own without having to wait or pick up the phone. Prepare for the future and learn how customer service automation via Chatbots and self-service will boost your customer experience whilst attaining your KPIs.

πŸ‘‰ In this exclusive webinar, self-service expert Sam Bowden will talk about how to:

  • Automate your customer service strategy for a maximum ROI
  • Select the right self-service solution for your e-commerce business
  • Plan and deploy a chatbot or self-service project
  • Learn how leading European brands, including Carrefour, DPD and Total Energies, have shifted their service strategy, focusing on customer self-service and chatbotsΒ 

πŸ—“ Save the Date: Tuesday, June 15th at 11 am BST

Can’t make it? Register anyway and we will send you the recording 🎦

πŸ’ͺ With 10 years of experience and over 400 successful self-service projects, we’ve developed an in-depth understanding of the unique challenges the e-commerce sector faces with its customer service. All in all, we've learned a lot and we want to share this knowledge with you!

Hosted by

  • Team member
    Sam Bowden Self-service expert: E-commerce @ Smart Tribune

Smart Tribune

Connected with your customer

Smart Tribune provides digital customer self-service solutions that enable online brands to reduce their contact rate while improving the customer experience for their users. Over 150 European companies use their Chatbot, Knowledge base & Support widget.