About this webinar
Is your small business’ lead conversion process in need of an overhaul? Could your clients be happier? Ask yourself:
A lack of responsiveness and access to FAQs is a common frustration of small-business leads and clients, and can significantly hamper business growth and client happiness. Similarly, solopreneurs and small-business owners experience frustration with their limited time, which prevents them from responding promptly to leads and clients.
In this webinar, Matt and Maddy will identify essential processes, services, and tools that SMB owners can implement to ensure potential and existing clients get the information they need quickly, accurately, and consistently.
What you’ll learn:
After this webinar, you will be better equipped to:
Matt Bradford-Aunger is the education lead at HelpDocs.io, software that helps businesses create knowledge bases to guide users when they're stuck & reduce load for support teams. He’s spent years in marketing & support, and now focuses on helping HelpDocs users get the most from their software.
Maddy Martin is the head of growth and education for Smith.ai, which provides law firm communication services, including their virtual receptionist & intake service, Keypad cloud phone system, and live web chat (launching Winter 2018). She has over a decade of digital marketing experience.
Smith.ai provides superior virtual receptionists and a cloud phone system for small businesses.
Our U.S.-based receptionists capture & qualify leads, book appointments, follow-up with clients, and more.
Our advanced & affordable phone system routes and monitors your business calls & texts.