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How to reduce customer churn as a growth lever for businesses

About this event

Strategic finance is crucial to help businesses grow. Working closely with other business units, finance teams can add real value and build a healthy, sustainable company.

While many finance leaders help sales and marketing teams track budgets and prepare reports, not enough pay attention to retention. Controlling churn is fundamental to strong unit economics, and essential for growth. (It's also one of the first things investors look for.)

In this webinar, we'll explore the reasons that churn is so critical for startups and scaleups. Then Intercom's Head of Customer Success Max Klimmek offers practical strategies to keep it under control.

We'll discuss

  • What makes churn such an important growth lever?
  • Why should finance teams and executives care?
  • Intercom's expert tips to reduce churn effectively

We'll also have time for Q&A, so bring your questions for Max.

Hosted by

  • Guest speaker
    AT G
    Antoinette Taaffe

  • Team member
    Spendesk Team Help businesses spend smarter. @ Spendesk

    Spendesk is the all-in-one spend management solution that delivers more control, visibility, and automation to today's finance teams. With automated reconciliation processes and complete pre-spend control, finance teams are empowered to make smarter spending decisions.

  • Guest speaker
    Max Klimmek Head of Customer Success @ Intercom


Help businesses spend smarter.

Spendesk is the smart way to manage your business spending. Flexible payments, approvals, expenses, invoices and accounting — all together for the first time.

Our software is designed for both finance teams and employees.