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Featuring Everest Group: Improving CX in Contact Centers through Next-Gen Analytics and Insights

About this event

Globally, enterprises are doubling down on customer experience (CX) as a key lever to build market differentiation. With increasing focus on digital CX, analytics has emerged as a lynchpin for enterprises’ digital transformation strategies.

In this webinar, we look at best practices for an effective next-generation analytics strategy and how to maximize the impact of transformation initiatives. We also look at the future of analytics and the way forward for enterprises to drive the adoption of next-generation analytics solutions.

Hosted by

  • Team member
    Startek Webinars Startek

  • Guest speaker
    Sharang Sharma Practice Director @ Everest Group

  • Team member
    Aditi Bhandari Startek, Inc.


Startek delivers world-class customer experience (CX) at every touchpoint by harnessing the power of empathy. As a global provider of tech-enabled business process management solutions, we provide omnichannel customer experience, digital transformation, and technology services.