Surfboard invites you to their event

Boost Your Support Efficiency: WFM Strategies with Surfboard and Dixa

July 16, 2024 12:00 (BST)
About 30 minutes

About this event

Hear from experts at Surfboard and Dixa about how you can boost efficiency in your support team. We will be covering the following topics:

  • How Surfboard builds forecasting & scenario planning powered by Dixa data.
  • Schedule generation through rules, ensuring coverage needed.
  • Real time dashboard with metrics to contextualise performance against the schedule - such as closes per scheduled hour, utilisation, occupancy, adherence, etc.
  • Adherence reporting and conversation level data from Dixa.
  • Using additional granularity in AHT to power WFM.

Hosted by

  • Team member
    T
    Sagar Haria Head of Product

  • Guest speaker
    G
    Annie Darlington Dixa

Surfboard

Surfboard

Surfboard provides simpler, faster and fairer team scheduling software for customer support and operations teams.

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