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Outgrowing spreadsheets for WFM

About this event

Hear how GrowTherapy was able to successfully transition from spreadsheets to WFM as they outgrew their homegrown processes in favour of custom software to solve problems facing their support team.

Companies outgrow spreadsheets for their forecasting, scheduling and metrics management. Usually this results as:

  • An increase in complexity in the business
  • Needing to respond to more dynamic changes in capacity
  • Varying inflow requiring agility
  • Data connecting different systems together

We'll chat through how GrowTherapy successfully navigated this transition as their tech stack became more complex and their team grew.

Hosted by

  • Guest speaker
    TW G
    Tyler Wilkes GrowTherapy

  • Team member
    T
    Natasha Ratanshi-Stein CEO @ Surfboard

    Founder & CEO of Surfboard. Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, I was a venture capitalist after starting my career at Goldman Sachs.

Surfboard

Surfboard

Surfboard provides simpler, faster and fairer team scheduling software for customer support and operations teams.