Unburden Your Medical Practice – Reduce Your Daily Chaos With Modern Leadership and Tech

A free live webinar for practice managers/owners and healthcare leaders - brought to you by Talkie.ai and Modern Distinction

You're holding your practice together. The phones, the staff, the schedule, the calls that don't stop. But at some point, that stops being sustainable - for you and for your team.

There is a better way.

This webinar is a practical, one-hour session on how to reduce the daily chaos in your practice - from the phones that won't stop ringing, through the mounting stress and burnout, to the team dynamics draining your energy.

What we'll cover

You will learn how to unburden your practice on multiple levels:

Leveraging tech/AI solutions

• Leaning into AI at your practice to remove work that can be automated
• Using AI agents to handle patient scheduling and incoming calls (including an AI agent demo)
• Learning how your human staff and AI can smoothly collaborate to make your practice both efficient and patient-friendly

Improving your skills and approach as a leader and manager

• Learning why emotional regulation is crucial for healthcare leaders and practice staff
• Navigating generational differences among team members
• Discovering how the way you recruit may be influencing the rising stress in your team
• Acquiring the key skills you need to grow as a healthcare leader to unblock your team

The experts

Jakub Grajcar and Jan Brunke from Talkie.ai will walk you through how AI can be used to unburden your team - so your front desk can breathe, and your team can focus on the patients in the room. Talkie AI agents are already helping over 300,000 patients every month, enabling practices to automate up to 85% of conversations.

Melissa DelFino, founder of Modern Distinction and a 13+ year veteran of practice management, will share her best advice on how to lead a team to avoid burnout, resolve conflicts, increase efficiency, and improve patient care.

Who is this event for?

• Practice managers, practice owners, and anyone responsible for keeping a medical or aesthetic practice running smoothly.
• Healthcare leaders who want to level up their skills to decrease the burden on their team
• Medical practice staff who want to introduce better workflows and technology to their day-to-day work

What you'll take away

• Practical insights on how to unburden your medical practice
• Tips and techniques that you can apply right away
• A leadership worksheet from Modern Distinction to apply with your team right away
• An AI patient adoption guide from Talkie.ai to share with your practice

Praise for Talkie.ai

“What we like most about Talkie is their responsiveness and their problem solving approach to working with us. The Talkie.ai team is very knowledgeable about healthcare and have been willing to partner with us in a team approach to bringing AI patient service to our patient base.”

Jim Roth, COO @ Urology Group of Southern California

“Talkie.ai is a virtual assistant to my front desk team. That’s how I describe it to other offices. Nurses sometimes have assistants, doctors have assistants - but the front desk team doesn’t. Talkie is that assistant.”

Ashley Glisson, Senior Administrator @ MHP Radiation Oncology Institute

“Talkie has made a great impact on our practice. We love the fact that our Korean patient is able to call and is able to speak with our AI in Korean. For all of my staff to be able to handle 100 calls a day, it’s impossible. But with Talkie.ai - not a problem at all.”

Dr. Vuthy Leng, Physician @ Family Medicine Clinic

Praise for Modern Distinction

“Working under Melissa was truly a turning point in my career. Her leadership style is grounded in clarity, accountability, and empowerment. Through her mentorship, I developed a deeper understanding the administrative side of a medical practice. Melissa has a unique ability to break down complex workflows and make them teachable. Modern Distinction is more than a consulting brand - it’s a leadership movement.”

M. Joubert, Office Manager

“Professional, capable, and smart! It’s so nice to have a dependable pro to help me with all aspects of the administrative and management aspects of a dermatology practice, someone who is also funny, personable, and real.”

Dr. Jack Cossman

“Melissa is a strong and supportive leader who led by example. She created a solid foundation by clearly communicating expectations, empowering me and others to take initiative, and always being available for guidance. Her leadership style gave us the confidence to step into leadership roles myself, and I learned a lot from how Melissa navigated challenges and supported the team. She not only led effectively but also helped cultivate leadership to everyone.”