About this event
Standard forms are a pain for everyone.
For the end-user, they are confusing; for the support team, they are almost always incomplete. Whether you are managing IT or other business departments, your service desk shouldn't feel like a chore. With custom forms, you can design workflows that actually make sense for your specific needs.
Join us for this webinar and discover how GLPI’s Form Creator and Service Catalog can completely transform your service desk experience.
What you will learn:
- Smart Logic: How to master question types and structures.
- Dynamic Flow: Adding conditional fields to show only what’s relevant.
- Organized UX: Using sections to facilitate the user journey.
- Cross-Department Efficiency: Triggering tickets for multiple departments from a single form.
Because a service desk doesn't have to be boring, and getting help shouldn't be hard.
Teclib
Teclib' is an open source software editor specializing in IT Service Management solutions, including GLPI Network, Kimios DMS, Uhuru Mobile, Flyve MDM, and Armadito Antivirus, fostering innovation and eco-responsible practices.
