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The Omnia Group invites you to their event

PIA Members - How Empowered Employees Impact the Client Experience

About this webinar

Join us on June 17th at 2pm

PIA members only webinar

How Empowered Employees Impact the Client Experience

Empower (verb): Give someone the authority or power to do something. Or better yet: Make someone stronger and more confident, especially in controlling their life (or in this case, their job).

Empowered employees have a sense of ownership in their organization, their team and their individual jobs. Micromanagement and unnecessarily tight procedural controls can limit an employee’s ability to create solutions that boost customer service. And in the worst-case scenario, it could even stifle the urge to help.

Learn what people need to feel empowered toward providing the ultimate customer experience.

 Join our PIA members-only webinar to learn why empowered employees:

·      Improve productivity

·      Reduce costs & turnover

·      Provide better customer service 

Hosted by

  • Team member
    OP T
    Omnia Presenter The Omnia Group

  • Team member
    Tonya DeVane Sr. Client Advisor @ The Omnia Group

    With 20+ years of experience, I understand what it takes to hire & develop an A-team as well as help them reach their potential. My specialties include coaching & consulting on leading, engaging & retaining teams in a wide range of industries including insurance, financial, staffing & healthcare.

The Omnia Group

A history of putting people first.

Our simple assessment, tailored reports, and dedicated coaching capabilities empower HR and business leaders to continuously grow, develop, and inspire their workforce. This goes far beyond the hire—we’re a reliable and accessible partner throughout all stages of the employee lifecycle.