About this event
CX Today and Zoom bring you a new webinar: The Future of CCaaS: An Inside Look
We dive into Wave 1 of customer experience which arrived with the advent of modern call center technology like the ACD and IVR. We will then move into discussing Wave 2 of CX, that technology moved to the cloud, freeing contact center leaders to innovate quickly and interact with customers on other channels besides voice and allowing agents to work from anywhere.
We will then explore the third wave of CX, which we are now entering, which will be enabled by a consolidation of UCaaS and CCaaS technology, creating seamless and personalized “total experiences” that brands can build for employees, customers, partners, and more—all on one platform.
Also, with AI-infused throughout this technology, as a CX leader, the only limit to building total experiences is your imagination. What kind of new experiences will be created in this new era? How will the relationship between brands and their employees and customers change? How is Zoom best positioned to lead this Third Wave? Join our webinar to have all these questions answered.
Today Digital, the hub for UC Today, CX Today, and XR Today, builds engaged communities through great user experiences and a data-driven content strategy. Our storytelling passion drives us to share news and insights across multiple platforms daily.
