The Impact of the COVID-19 on Consumer Finance

The global Covid-19 pandemic is having a major impact on the global economy. Governments, regulators and financial institutions need to adapt quickly to support consumers and help mitigate the effects.

Together, ITWP companies Toluna, Harris Interactive and KuRunData have developed an ongoing study to understand the impact of the pandemic on daily lives, including confidence with own personal finances and different financial institutions.

The Covid-19 Barometer has been tracking trends across 18 markets on a fortnightly basis since March 25th.

We’ve designed a webinar to discuss the key highlights that relate to the financial services sector and invite you to join us.

The global research trends the webinar will cover include:

• Concern with personal financial security and levels of confidence
• Confidence in different institutions including banks, insurers, credit card providers, pension & investment providers, regulators and government
• Impact on savings behaviours
• Change in channel mix, with the obvious rise in online and mobile channels.