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Understanding the Changing Needs of the Financial Services Consumer

About this event

Following the end of restrictions and a complicated environment that includes rising prices, product shortages and the continued presence of Covid, understanding the changing needs of consumers is critical to support messaging and product/service development.

In this webinar, our Head of Financial Services Research, Michael Worledge, will share the latest insights from our UK Financial Services Sentiment Indicator, including:

• How have consumers’ personal finances been affected, their levels of optimism and concern for the future

• As prices rise, the public’s awareness around inflation

• With restrictions removed, the evolving role of the branch and digital – and perceptions of different types of organisations

• The vulnerable customer perspective

Hosted by

  • Team member
    Toluna Team

  • Guest speaker
    Michael Worledge

  • Team member
    NH T
    Navdeep Heer


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