About this event
Following the end of restrictions and a complicated environment that includes rising prices, product shortages and the continued presence of Covid, understanding the changing needs of consumers is critical to support messaging and product/service development.
In this webinar, our Head of Financial Services Research, Michael Worledge, will share the latest insights from our UK Financial Services Sentiment Indicator, including:
• How have consumers’ personal finances been affected, their levels of optimism and concern for the future
• As prices rise, the public’s awareness around inflation
• With restrictions removed, the evolving role of the branch and digital – and perceptions of different types of organisations
• The vulnerable customer perspective
