Voicescape invites you to their event

Caseload Manager Back to Basics Session

About this event

This is an introductory back to basics session designed for new users, those who would benefit from a refresher, or anyone looking to build confidence in the core functionality of Caseload Manager.

Host Vicky Clayton (Lead Customer Success Manager) will take you through the core features, explain their purpose, and provide you with guidance and practical insights to help you maximise engagement, productivity and outcomes.

Agenda:

  • What is Caseload Manager?
  • How does it work?
  • Navigating the dashboard
  • Generating engagement through SMS, letters and email
  • Managing your case list and closing cases
  • Maximising success using the Insights tabs
  • Q&A

Sign up for the session before spaces fill up!

Voicescape

Helping public service organisations connect with their communities

Voicescape's social housing and local authority engagement solutions use behavioural insights, automation, AI and data science to increase efficiency, improve service levels and help organisations connect with their communities around the major touchpoints of the customer relationship.