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Voicescape invites you to their event

Former Tenant Arrears | How Engagement Technology Now Makes Recovery a Value For Money Proposition.

About this event

Webinar Session #1:

With the government reporting the year-on-year rise in Former Tenant Arrears now totalling £273 million in 2020 and provision for FTA bad debt topping out at £265 million, the focus on recovering FTA within our sector is greater than ever before:

In this session you will hear from RSL's who are already implementing Voicescape’s Collections technology and seeing significant additional revenue being recovered - all without increasing headcount!


You'll hear from:

  1. Thirteen Group - Caroline Spiers, Head of Finance (Credit Control)
  2. Citizen - Head of Income Services, Paula Jenner
  3. Voicescape - Peter Hudson, Sales Director and Sector Specialist


Who Should Attend:

  • CEO's
  • Housing Directors
  • Heads of Housing
  • Income team leaders

There will also be a live Q&A session after the presentations giving you the chance to ask additional questions.

Hosted by

  • Team member
    Muhammed Shaikh

  • Team member
    CS T
    Caroline Speirs

  • Team member
    JN T
    Josef Newton

  • Team member
    PH T
    Peter Hudson Sales Director @ Voicescape

  • Team member
    PJ T
    Paula Jenner


Helping public service organisations connect with their communities

Voicescape's social housing and local authority engagement solutions use behavioural insights, automation, Ai and data science to increase efficiency, improve service levels and help organisations connect with their communities around the major touchpoints of the customer relationship.