Voicescape invites you to their event
About this event
Facing limited visibility, financial uncertainty and rising levels of unrecovered debt, income teams are under increasing pressure to secure repayment agreements that deliver lasting results. But how can housing providers improve agreement sustainability, strengthen recovery performance and reduce the burden on stretched teams?
Join Chris Wales, Income Lead at Thirteen Group, and Lewis Murray, Senior Account Manager at Voicescape, as they explore how Agreements Manager is helping housing providers take a smarter, data-driven approach to repayment agreements.
Powered by AI, predictive analytics and behavioural science, the solution helps teams identify the right agreement for the right tenant, improve agreement sustainability and accelerate recovery, all while minimising manual effort through automation.
During the session, Chris will share how Thirteen Group has used Agreements Manager to deliver measurable results since May 2026, including:
Alongside insights from Thirteen Group's journey, we'll also share results achieved by other housing providers, demonstrating how a more intelligent approach to agreements can deliver stronger recovery outcomes, greater operational efficiency and significant staff time savings.
The session will conclude with a live Q&A, giving you the opportunity to ask questions about the solution and Thirteen Group's experience.
Voicescape's social housing and local authority engagement solutions use behavioural insights, automation, AI and data science to increase efficiency, improve service levels and help organisations connect with their communities around the major touchpoints of the customer relationship.
