Best practices to secure call centers with phishing-resistant MFA

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The importance of compliance in call center environments cannot be overstated. It is critical to ensure that strong authentication is enabled for call center agents to abide by all relevant regulations including the recent PCI DSS 4.0, during every instance of customer engagement and access of sensitive customer data. Recent breaches have proven that SMS, mobile push, and related mobile-based MFA leave organizations and its users highly vulnerable to data theft. As call centers are crucial to customer satisfaction it is critical that strong, phishing-resistant authentication is enabled to protect valuable data.

But how do you actually get started deploying phishing-resistant MFA across your call center environments?

Join Yubico for a roundtable discussion to learn phishing-resistant MFA and deployment best practices for call centers, gathered from numerous global deployments across critical industries such as financial services, healthcare, hospitality, retail, technology and others.

Presented by: Will Coleman, Principal Solutions Engineer, Yubico; Molly Babcock, Deployment Advisor, Yubico