Zammad 7.0 Release: Meet Your New AI Sidekick

Zammad 7.0 is here—and it’s all about giving you a helping hand without taking away the steering wheel. We’ve built AI tools that reduce repetitive tasks, such as routing and classification, and save agents time by summarizing lengthy conversations and refining responses, allowing them to focus more on problem-solving.

The best part? You’re in the driver’s seat. With Zammad AI, you can choose the “brain” (LLM) behind your assistant—from a plug-and-play cloud option to a private, self-hosted model.

In this webinar, we’ll pull back the curtain on Zammad 7.0 and show how the new AI features remove real-world bottlenecks. You’ll hear from our product team—and, most importantly, from beta testers who’ve been using these features in real support workflows.

What we will cover:

• The Zammad AI vision: Why we built AI that works on your terms
• Live feature walkthrough: AI-powered ticket summaries, routing/classification, and writing assist
• Beta tester insights: What worked, what surprised them, and what changed day-to-day
• Live Q&A: Ask the Zammad team anything about the major release

Join now to see Zammad AI in action.