About this event
Join us as we reveal how successful brands like vertbaudet and Gardena are using customer feedback to reduce service tickets by 35% while boosting customer satisfaction. This webinar will show you practical methods for identifying blind spots in your customer journey and closing feedback loops for operational excellence.
Learn how leading brands manage reviews and feedback across multiple platforms using gominga’s Review Manager and zenloop’s AI-powered CXM platform.
Register now to discover how you can turn feedback into action!
Agenda
- Capturing Feedback at Key Touchpoints
Learn how B2C brands can improve the customer experience by collecting real-time feedback throughout the customer journey—from product discovery to check out to product review management.
- Identifying Blind Spots
Analyze customer feedback, collected via surveys and reviews, to understand pain points and identify opportunities for improvement.
- Closing the Feedback Loop
Act on feedback & reviews to drive customer satisfaction, and create seamless shopping experiences that turn customers into fans.
- BONUS: Success Stories from vertbaudet & Gardena
Gain insights into how vertbaudet and Gardena leveraged feedback to improve their customer journey and achieve impressive results with Customer Feedback Management.
- Q&A Session
zenloop
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes & clusters it with the help of art...
