About this event
Are You Eating the Dust of Your Competition? Create Experiences That Allow Your Customer Experience to Lead the Way.
In our last webinar, we discussed the staffing challenges in the contact center industry. Why this is occurring, the impacts of it, and ways to help relieve the pain and pressures around staffing shortages. We looked internally at staffing and metrics of measurement for success.
This time, we will focus on the perspective of the caller, aka your clients and customers. What are their needs and desires, and how is your contact center meeting and exceeding these expectations? And are your modernization and optimization plans meeting both your business and customers’ needs and expectations?
This webinar will touch on C1’s technical and sales partnership with Google Cloud. Our specialists will explain how C1 automation expertise on Google CCAI architecture delivers significant improvements in call and cost containment and omnichannel capabilities for enterprise-grade contact centers.
We look forward to seeing you at the webinar!
David has more than 30 years of Contact Center industry experience successfully leading teams in sales, support, and operations. He has been with ConvergeOne for 17+ years as a Director of Sales, Regional VP and now leading the Go to Market Sales initiatives for their C1Conversations Platform. Garlich holds a Bachelor of Science degree in Business from the University of Colorado.
As the Senior Director of Collaboration Go-To-Market Strategy, Kathy Sobus leads more than 150 professionals with a rich heritage in collaboration technologies and drives strategic partnerships with key vendors and providers. Her expertise within the collaboration space ensures that ConvergeOne can deliver a full portfolio of offers, products, and services to its clients.
As a senior member of the ConvergeOne CTO’s team, Phillip Yeich leads the strategic and tactical development of emerging technologies to ensure profitability and market relativeness as economic dynamics continue to change and evolve. He leads SaaS development efforts involving the use of multi-experience channels, AI/ML, Automated Speech Recognition (ASR), Text to Speech (TTS), Natural Language Processing, and Understanding.
C1 is an award-winning, nationwide IT services engineering firm specializing in solutions that are open, scalable, and drive greater productivity and competitiveness for our clients.
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