eDesk invites you to their event

Introducing Ava: eDesk’s Transformative AI Virtual Agent for eCommerce

About this event

Join us for an exclusive webinar where we unveil Ava, eDesk’s AI Virtual Agent for eCommerce

Learn how you could resolve up to 62% of sales and service queries instantly with the only AI powered chatbot designed to deliver personalized, on-brand responses that enhance customer satisfaction and drive eCommerce conversions.

In this session, you'll get an introduction to Ava and discover the powerful functionality that is already transforming customer support for sellers like WaveGlobal, who have achieved an impressive query deflection rate of 70+% since implementing Ava a few short months ago!

Don’t miss this opportunity to learn how Ava can propel your business forward and keep you ahead of the competition.

Agenda

  • To Ava and beyond! The concept behind Ava and a glimpse of what’s coming next from eDesk.
  • An introduction to Ava by eDesk: Core functionality and eCommerce use cases, including a live product demo.
  • How Ava adds value in eCommerce customer support: including exclusive performance metrics from eDesk customer WaveGlobal
  • Live Q&A: Your chance to ask our product experts your burning questions

Hosted by

  • Team member
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    Erin Bradley Customer Marketing Executive @ eDesk

  • Team member
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    Darren Heaphy VP of Product @ eDesk

    Darren Heaphy is the VP of Product at eDesk. He believes in a customer centric perspective to product whilst pushing the art of the possible. Darren has over 15 years in creating and scaling products & product teams in the B2B sectors.

  • Team member
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    Maura Cunningham Product Specialist, eDesk @ eDesk

eDesk

Intelligent Customer Engagement

eDesk is redefining customer service for online retailers with an AI-first support ecosystem built specifically for eCommerce. Our solutions—Smart Inbox, eCommerce-specialized Chatbot, and AI Assist—help brands deliver faster, smarter, and more personalized support across the entire buying journey.