About this event
Peak season is the biggest sales opportunity of the year for UK and Irish eCommerce sellers. But with that opportunity comes pressure, from managing surging order volumes and expanding onto new marketplaces to keeping customer experience running smoothly when demand is at its highest.
So how can sellers scale up for peak season without the growing pains?
Join eDesk, Linnworks, and B&Q Marketplace for a fireside chat on how leading sellers are getting peak-season ready, expanding onto high-growth marketplaces, streamlining order and inventory management, and delivering great customer experiences at scale.
💡 What You'll Learn
🎤 Meet the Speakers
Laura Barber, Senior Partner Account Manager, EMEA | Linnworks
Laura Barber is an expert in ecommerce marketplaces, with four years of experience at Linnworks. As Senior Partner Account Manager for EMEA, she focuses on connecting customers with the right marketplace partners, driving their growth and expansion across channels. Laura brings a deep understanding of the latest marketplace opportunities and how sellers can use them to strengthen their marketplace presence and scale their order volumes.
Lucas Christiano, Strategic Partnerships Lead | B&Q Marketplace
Lucas Christiano is an expert in seller growth and marketplace partnerships. At B&Q Marketplace, he leads Strategic Partnerships, developing programmes that help sellers join, grow and scale including seller growth initiatives, account management programmes and the launch of the B&Q Marketplace webinar series. Lucas brings valuable insight into how sellers can optimise performance and unlock new opportunities for growth on one of the UK's fastest-growing marketplaces.
Colin Palin, Product Manager | eDesk
Colin Palin is an expert in eCommerce, customer support, and marketplace integrations, with over 15 years of industry experience. At eDesk, he focuses on building solutions that help online sellers streamline operations, connect their systems seamlessly, and deliver exceptional customer experiences at scale. Colin brings a deep understanding of how strong integrations and efficient support processes enable brands to grow sustainably across multiple marketplaces.
Don't miss this opportunity to get ahead of peak season with the right marketplace strategy, operational setup, and support tools in place before Q4 begins.
eDesk is redefining customer service for online retailers with an AI-first support ecosystem built specifically for eCommerce. Our solutions—Smart Inbox, eCommerce-specialized Chatbot, and AI Assist—help brands deliver faster, smarter, and more personalized support across the entire buying journey.