About this event
Are slow customer support responses costing you valuable sales opportunities?
Turn every pre-sale question into faster sales – Join us on June 26th to discover how rapid pre-sales responses create buyer confidence, drive marketplace growth, and encourage purchases with eDesk Pre-sales.
What You'll Learn:
Speakers:
Amy Weaver, eCommerce Manager, Vintage Honey Pots
Amy Weaver has 7 years experience as the eCommerce Manager at Vintage Honey Pots. She is passionate about pre-loved items. Whether it's curating charming collectables or helping people find that perfect nostalgic piece, Amy brings passion and positivity to everything she does. When she's not organising gems for Vintage Honey Pots, you’ll find Amy outside in nature, planning the next adventure or enjoying the little things that make life sparkle.
Tom Jeffrey, Creative Director & Co-Founder, Wave
With 14 years of Retail and E-Commerce experience, Tom feels very fortunate to consolidate all his passions into being a Creative Director and co-founder of Wave. He is passionate and motivated, constantly pushing the limits for growth and brand building, and would not be able to do it without his fantastic team. He and his team specialise in online, branding, sourcing, and distribution, enabling them to deliver a beautiful product at an affordable price. Previous to Wave, Tom worked as an e-commerce director for JulesB for 10 years, growing turnover over from 200k annually to 12 million online.
Darren Heaphy, VP of Product, eDesk
Darren Heaphy is the VP of Product at eDesk. He believes in a customer centric perspective to product whilst pushing the art of the possible. Darren has over 15 years in creating and scaling products & product teams in the B2B sectors.
Register now!
Can't attend live? Recording will be provided to all registrants
Hosted by
Driving growth in the eCommerce space by specializing in customer acquisition and retention strategies. Passionate about helping online retailers scale through innovative solutions that enhance efficiency, optimize operations, and deliver exceptional customer experiences.
Amy Weaver has 7 years experience as the eCommerce Manager at Vintage Honey Pots. She is passionate about pre-loved items. Whether it's curating charming collectables or helping people find that perfect nostalgic piece, Amy brings passion and positivity to everything she does.
Darren Heaphy is the VP of Product at eDesk. He believes in a customer centric perspective to product whilst pushing the art of the possible. Darren has over 15 years in creating and scaling products & product teams in the B2B sectors.
With 14 years of Retail and E-Commerce experience, Tom feels very fortunate to consolidate all his passions into being a Creative Director and co-founder of Wave. He is passionate and motivated, constantly pushing the limits for growth and brand building, and would not be able to do it without his fantastic team. He and his team specialise in online, branding, sourcing, and distribution, enabling them to deliver a beautiful product at an affordable price. Previous to Wave, Tom worked as an e-commerce director for JulesB for 10 years, growing turnover over from 200k annually to 12 million online.
Go-to-Market strategy and all things product marketing. Connecting product value to the voice of the customer.
eDesk is redefining customer service for online retailers with an AI-first support ecosystem built specifically for eCommerce. Our solutions—Smart Inbox, eCommerce-specialized Chatbot, and AI Assist—help brands deliver faster, smarter, and more personalized support across the entire buying journey.