[CPD-CEU] How to Plan a Client Journey That Works – From First Contact to Follow-Up

Unlock this webinar and resources with your NEAE2025 VIP Pass

For many early-career professionals, the biggest hurdle isn’t lack of knowledge — it’s a lack of structure. Without a clear framework, even the most passionate practitioner can feel underconfident, overwhelmed, or stuck in guesswork, wondering: “What do I offer first?” “What happens after that first session?” “How do I keep clients coming back?”

Led by Maurice Castelijn, CEO of The Health Sciences Academy and Business Mentor and Coach, Clinical Nutrition Program, this CPD/CEU webinar will introduce you to the 5-step Nutrition Client Lifecycle Framework, designed specifically for health and wellness professionals. You’ll learn how to organise your client work in a way that feels natural, professional, and sustainable – so you stop second-guessing and start delivering results.

We’ll break down what makes a great client journey and what causes new practitioners to lose clients too soon. You’ll walk away with a structure that supports client outcomes, repeat sessions, and stronger referrals while keeping things simple and scalable as you grow.

By attending the webinar, you will:

• Learn the five key stages of a well-run nutrition client practice
• Discover the common missteps early professionals make when initially talking to clients
• Feel more in control of your prospect communication and client sessions
• Reduce the fear of “what do I do next?” after signing a client
• Improve your confidence and client interactions from day one

This is relevant to our Level 7 Clinical Nutrition Program and part of our ‘Nutrition Education Annual Event 2025’ series – an immersive, career-defining event that will show you how to turn your nutrition knowledge into real-world success.

Remember, you have the option of claiming your smart CPD certificate when you complete this webinar.