About this event
Have you noticed a decline in cat veterinary visits at your clinic? If so, you’re not alone. While dog owners may seem to have no problem bringing their pets in for their annual and semi-annual visits, sometimes it can feel like you need to coax your cat owners to pursue more consistent appointments and lifelong care. But in the long run, this may not be so surprising. Pet owners have different needs and concerns that vary from species to species. When you understand how a cat owner’s mind works, and what they value and look for when it comes to their precious pet’s care, then you have the chance of gaining a client for life. This session will help you better understand how to communicate with cat owners. You will learn how to help them feel more comfortable and taken care of at your practice. And you will help them better understand the needs and reasons behind more regular visits for their furry friend’s overall preventative care.
About our speaker: Eric Garcia
IT expert. Digital marketer. Industry thought leader. When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an internationally recognized IT and Digital Strategist working exclusively with veterinary practices. In addition to a long list of satisfied clients, Garcia’s work has been recognized throughout the industry. Eric was voted VMX 2020 Speaker of the Year by conference attendees. He speaks regularly at conferences all throughout the world.
Thursday 12 August | 19h30-20h30
We are excited to see you all online in August!
The Hill's Pet Nutrition Team
Brigid qualified as veterinary nurse in 1994 & worked in welfare & private practice including exotic, behaviour & emergency medicine specialist clinics before joining Hill's. Brigid has a passion for providing excellent & relevant CPD and support for the veterinary profession.
Technical support for Hill’s team (sales and marketing) and Veterinary clients. Organising and providing CPD for Veterinarians and Nurses. Small Animal Clinical Nutrition training/info for Vet and para-vet students, Vets and Para-vets, Key Thought Leaders, Hill’s team.
When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results.
Desiré has a Bachelor of Arts Degree in Psychology and Communication, is a SETA accredited Facilitator and is a Personal Coach with deep expertise in communication strategy, leadership development and conflict resolution.
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